Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
At Ampere Electronics, we are committed to providing flexible delivery options to meet your needs. Choose the option that best suits you:
1. Aramex Shipping:
- Description: Our reliable Aramex shipping service ensures your order reaches you securely and on time.
- Estimated Delivery Time: Within 2-3 days.
- Shipping Cost: Cost varies based on location.
- Order Tracking: Track your shipment with a provided tracking number.
- Shipping Area: We offer nationwide shipping.
- Returns: In case of any issues, refer to our returns policy below.
2. Local Pick-Up:
- Description: For those who prefer a more hands-on approach, we offer a convenient local pick-up option.
- Location: Visit one of our stores at
- 10th of Ramadan: El Ordoneya, Elsafa Mall, Shop No. 17
- Cairo: Bab Al Louq, 19 Al Bustan St, Apartment 14, 1st Floor
- Pick-Up Hours: Our store is open for pick-ups during the following hours:
- 10th of Ramadan: Saturday to Thursday
- 9:00 AM to 7:00 PM
- Cairo: Monday to Saturday
- 9:00 AM to 7:00 PM
- 10th of Ramadan: Saturday to Thursday
- Order Confirmation: Wait for an WhatsApp message or phone call confirming that your order is ready for pick-up.
- Payment: Payment can be made in-store at the time of pick-up using various payment methods..
At Ampere Electronics, your satisfaction is our priority. We aim to make your shopping experience convenient and hassle-free. Thank you for choosing us!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
Ampere Electronics value your satisfaction and strive to provide you with high-quality products. If, for any reason, you wish to exchange or return goods that are in their original condition and sealed packaging, please read our policy below:
Conditions for Exchange or Return:
Sealed and Original Condition: We accept exchanges or returns for items that are unopened, unused, and still in their original, sealed packaging. The product should be in the same condition as when it was received.
Timeframe: Exchange or return requests must be made within 14 days from the date of purchase or delivery.
Proof of Purchase: To process your exchange or return, you must provide proof of purchase, such as the original receipt or order confirmation.
Exchange Process:
Contact Us: If you would like to exchange a product, please get in touch with our customer support team through WhatsApp. Share your order information and the reason for the exchange.
Authorization: Our team will review your request and provide you with an exchange authorization if it meets the conditions mentioned above.
Return the Product: Carefully pack the product in its original packaging and send it back to us, following the instructions provided with your authorization.
Exchange: Once we receive the product and confirm its condition, we will process the exchange and ship the replacement item to you.
Return Process:
Contact Us: To initiate a return, please contact our customer support team through WhatsApp. Share your order information and the reason for the return.
Authorization: Our team will review your request and provide you with a return authorization if it meets the conditions mentioned above.
Return the Product: Carefully pack the product in its original packaging and send it back to us, following the instructions provided with your authorization.
Refund: After we receive the product and confirm its condition, we will process a refund to your original payment method.
Shipping Costs: Please note that customers are responsible for shipping costs associated with the return or exchange unless the return is due to a fault on our part or a defective product.
Ampere Electronics is dedicated to providing you with the best products and customer service. We appreciate your trust in us and are here to assist you with your exchange or return requests.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
In order to tack your order, you need to go to Aramex website though the link below
Enter the tacking number sent you on WhatsApp
No, we do not offer deliveries on public holidays. Our delivery services are available on regular business days. Please refer to our delivery schedule for more information on available delivery dates and times.
